This makes is an important part of the service we provide to you.
You are responsible for checking the details of the booking in the e-mail/text we will send you confirming your booking. Four Oaks Cars will not be held responsible if the information is incorrect. If it is incorrect please inform us as soon as possible and we will e-mail/text to and confirm these amendments.
Four Oaks Cars does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan to arrive at the airport 3 hours prior to flight departure to allow for possible unpredictable delays en route to or from the airport. Four Oaks Cars will not take responsibility for any passengers missing their flight if three hours check in time was not allowed.
You are free of course to arrange to get to the airport for a time of less than 3 hours prior to flight departure, however Four Oaks Cars accept no responsibility for any missed flight due to this.
All passengers are advised to have adequate travel insurance prior to booking.
Please ensure you give us your arrival times and date into the UK and not your departing information, please ensure that a mobile contact number is given to us for us to be able to contact the passenger on arrival.
If you have a serious delay on your return journey please inform us as soon as possible although we will do our utmost to find out if you have incurred any delays.
Four Oaks Cars use their own transport wherever possible but do use third party companies where appropriate.
Reservations made for service on the following dates will be subject to an additional surcharge on published prices: 24, 25, 26, 31st December & 1st January, other days may also be affected.
Pricing Policy
Prices are calculated in accordance with those set by the Public Protection Partnership Environmental Health & Licensing at West Berkshire Council
Advance bookings, Prices are calculated using the distance, time of travel, and number amount of passengers traveling. Within the prices set by West Berkshire Council
Payments.
The cheapest and easiest method of payment is by electronic funds transfer (BACS). However it must be noted that all credit cards transactions incur a 3.0% administration fee, Debit Cards no Charge, We do, of course, accept cash .
We do not accept cheques.
Waiting Time / Parking Charges
We do not charge for the 30 minutes waiting time after the plane has landed. However if the passenger is stuck in immigration or has lost luggage we would have to charge waiting at £25/hr pro rota. Your fare does not include parking, you will be charged as per the car parking rates in whichever car park the vehicle is in.
Tolls
If any Bridge Tolls or congestion charge are not included in the original quote the driver will ask you for the money or we can take this from your card if you prefer. The most common bridge toll is the Severn Crossing which costs approximately £6.60 for a car and the London Congestion Charge which is £11.50
Amendment Policy
Any amendment to any journey must be made via an e-mail/text or by telephone to us to whom you will receive an e-mail/text confirming the amendment.
Cancellation Policy
Four Oaks Cars will accept any cancellation made as long as there is at least 24 hours’ notice, if less than 24 hours’ notice is given there will be a £10 or 10% (whichever is higher) administration / transaction charge. The cancellation must be made via an e-mail/text to which you will receive confirmation by us
Cancellation of cash fares
If you fail to give us 24 hours’ notice of cancellation of an airport / dock booking or any journey which is termed out of area (i.e. Not within the area governed by West Berks Council) we will charge the full fare including any parking charges incurred by our drivers.
If you do not receive an e-mail from Four Oaks Cars confirming the cancellation, please Call 07478699313
Refunds will not be issued in the following circumstances:
- No refund is made if the passenger does not show up for pre-paid journeys.
- No refund is made for cancellation of a booking on the day of travel or afterwards.
All other circumstances where a refund may be possible should be addressed directly to Four Oaks Cars.
Terms relating to account customers.
Four Oaks Cars operate a strict policy on handling account customers.
All invoices will be e-mailed, unless previously agreed with the company. All invoices are due for payment strictly within the date at bottom of the Invoice issued. Failure to pay with in date issued means that the account is placed on the stop list.
Failure to pay within date issued on the invoice will mean a 10% charge will be added.
There after 10% will be applied each month until the invoice is paid in full.
A new invoice will be issued each month until balanced is paid.
Four Oaks Cars have the right to advise other taxi operators in the area that a customer has not paid their account.
Four Oaks Cars will use all powers legally available to them to recover any outstanding balances and may include us pursuing via the courts and instructing bailiffs to recover on our behalf.
Should you dispute any item on an invoice it is your responsibility to notify us within 7 days invoice date, failure to do so will imply acceptance.